Product-market fit (PMF) is the non-negotiable milestone of sustainable SaaS growth, but it’s also one of the most misunderstood targets. Worse, even with a clear grasp of the concept, PMF remains elusive for many startups and even seasoned software companies. This often leads to the premature termination of SaaS startups trying their luck in the … [Read more…]
Before we talk about customer escalations, let’s take a step back. Ask yourself: what customer service quality do you expect from those you do business with? Current customer service trends suggest expectations have changed dramatically over the past 5 years. According to Hubspot(1), 49% of consumers want their problems resolved on the first interaction, while … [Read more…]
Waking up to late sunrises and those occasional foggy mornings with a hint of mustiness in the air can only mean one thing. The summer’s scorching temperatures are behind us and it’s finally time to enjoy fall’s cool, crisp air. Make the most use of UAE winters this year by exploring the outdoor scene. The … [Read more…]
In this Custify webinar, Irina Cismas sat down with Ramses Bossuyt, CS leadership coach and former VP of Customer Success, to tackle a common but often overlooked challenge: how Customer Success teams can effectively communicate with executives. From overexplaining to speaking the wrong language, CS leaders often struggle to translate their value in ways that … [Read more…]
Fasting and exercise may seem like two opposing concepts, but for many fitness enthusiasts and athletes, staying active is an important part of their Ramadan routine. This blog explores how to balance fasting and workouts during Ramadan, offering insights into the benefits of exercising while fasting and practical modifications for high-impact training. From managing your … [Read more…]
Coming to decide upon a Football Manager save is typically never an easy process, especially given the amount of teams that are available to manage straight ‘out of the box’. Though, I guess that should really be straight from download these days…. However, for me, this year wasn’t that much of a challenge at all. … [Read more…]
Looking for a job in tech? LinkedIn is one of your best allies – but if you’re only scrolling through the Jobs tab, you’re missing out. Beyond the basics, LinkedIn offers powerful (and often overlooked) features that can dramatically speed up your job search and help you stand out from the crowd. Here’s how to … [Read more…]
What’s the first thing you think of when considering how to track leads effectively? Is it the quality of your marketing tools? Your overall business strategy? Maybe you prefer to concentrate on monitoring specific key performance indicators? There’s nothing wrong with any of these approaches—until they push the customer to the sidelines. PwC found that … [Read more…]
The Holy month of Ramadan is a time to practice self-control, self-discipline, sacrifice and empathy for those less fortunate. This is the time to control excesses and practise moderation in all aspects of life, including food. Having said that, it’s also important to ensure proper nourishment between Iftar and Suhoor to prepare you for the … [Read more…]
Nuovi inizi Ciao, and welcome back to my first review of my time as Genoa CFC Mister. Below, you’ll read of the nuovi inizi (new beginnings) and how I’ve already begun to assert my way on the club both on and off the field. Staff and Transfer Dealings Assessing a new club is never easy. … [Read more…]