The world’s #1 AI CRM – that’s Salesforce in a nutshell, and who are we to argue with that? Our goal here is not to put that extremely bold statement into analysis, but rather to give an objective review of Salesforce CRM software focused on its capabilities of serving the unique needs of Customer Success … [Read more…]
Custify is excited to share that its innovative approach to customer success has garnered attention from Research.com, a leading platform that evaluates business software solutions. Research.com has highlighted Custify as a top customer success management (CSM) contender, praising its powerful suite of tools designed to enhance customer relationships and boost retention rates. In its detailed … [Read more…]
Sometimes, you come across the perfect candidate with a top-notch LinkedIn profile but a poorly formatted CV. You could reformat it yourself into your company’s branded CV, but that takes time. You could ask the candidate to do it, but they’re likely already overwhelmed with job applications. So, what’s the best solution? Instead of manually … [Read more…]
Taking risks is often the key to new career, business, or personal growth opportunities. Those who embrace discomfort and calculated risks usually find themselves ahead of the curve – growing, learning, and achieving what once seemed impossible. Yet, many professionals hesitate to leave their comfort zones, fearing uncertainty and potential failure. So, why is risk-taking … [Read more…]
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at Custify, discussed with Jeroen Kuiper, Director of Customer Success at OpenUp. What You’ll Learn: How past experiences impacted customer success How to scale and grow the business How to keep a customer-centric culture while scaling How to … [Read more…]
In recruitment, timing plays a crucial role in success. The difference between securing the right hire or losing out to a competitor often comes down to preparation. The secret? Building meaningful connections with candidates well before the need arises. By focusing on proactive engagement today, recruiters can go from contact to placement faster, consistently delivering … [Read more…]
Did you know that 82% of customers stay loyal after a positive service interaction? Yet, only a fraction of businesses leverage the tools that make this possible. Customer satisfaction is no longer a mere metric in today’s competitive landscape. It is the cornerstone of sustainable growth and brand loyalty. Empowered customers, those who feel supported … [Read more…]
Remote work has revolutionized the way professionals approach their careers. While the flexibility is unmatched, it also brings unique challenges that can lead to burnout if not managed effectively. Let’s explore how you can build sustainable habits to thrive in your remote work environment. 1. Design a productive and comfortable workspace Your workspace is the … [Read more…]
Welcome to Mastering CS: Candid Leader Insights! In this episode, Irina Cismas sits down with Grant Dutton, VP of Customer Success at Submittable. They discuss building exceptional CS teams, driving customer retention through proactive strategies, and how to integrate teams after an acquisition seamlessly. This conversation is packed with valuable lessons for anyone passionate about … [Read more…]
It’s common for IT professionals to use their LinkedIn profile as a CV: it’s quick, convenient, and allows for immediate job applications. However, LinkedIn isn’t always the perfect solution—it’s not easily customizable, isn’t accepted by all employers, and might not align with the specific needs of an IT professional. That’s why having a ready-to-use CV … [Read more…]