Building

Capacity Planning for CS Teams: Building Scalable Models That Work | Webinar

In this webinar, Irina Cismas, CMO of Custify, sat down with Mikael Blaisdell, Executive Director at the Customer Success Association, and Ed Powers, Principal Consultant at Service Excellence Partners, to discuss the essentials of capacity planning for Customer Success teams. The experts shared their strategies for scaling CS teams effectively, ensuring resources are allocated efficiently, … [Read more…]

Scaling with Purpose: Jeroen Kuiper on Building Customer-Centric Success| Mastering CS – Ep 39

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at Custify, discussed with Jeroen Kuiper, Director of Customer Success at OpenUp. What You’ll Learn: How past experiences impacted customer success How to scale and grow the business How to keep a customer-centric culture while scaling How to … [Read more…]