Managing

The Role of Customer Success in Managing SaaS Security Incidents

Imagine this: A SaaS provider’s customer portal goes down without warning, exposing sensitive customer details due to an unpatched API vulnerability. Within hours, customer complaints flood social media, IT scrambles to diagnose the breach, and panic spreads among account managers. Customers demand answers: “How did this happen?” “What will you do to fix this?” “Can … [Read more…]

Bettina Berger: Managing CS in Recruitment During Downturns | Mastering CS Ep 35

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at Custify, discussed with Bettina Berger, Head of Customer Success at TalentAdore. Bettina shares more about her journey in CS and how she manages to keep her teams aligned, even in a hybrid work environment. What You’ll Learn: … [Read more…]