White is back in the England fold (Picture: Getty) Ben White could make his first England appearance in four years tonight following the end of his self-imposed Three Lions exile. The Arsenal star, who won the last of his four caps against the Ivory Coast in March 2022, was included in the England squad for … [Read more…]
In the world of SaaS, understanding business data is mission-critical. However, while everyone talks about churn rate, MRR, or NPS, two metrics quietly drive long-term success: User Retention Rate (URR) and Annual Contract Value (ACV). They’re core indicators of customer health and revenue potential. URR shows whether users stick with your product after onboarding. ACV … [Read more…]
When a customer is on the fence about a purchasing decision, particularly when it comes to high-touch SaaS products, a customer POC, or proof-of-concept, is necessary to get them over the line. I’ve personally overseen a few POCs over the years as Head of CS, so today I’ll show you some hard lessons we had … [Read more…]