If you’ve ever opened your phone to check one notification and suddenly found yourself scrolling through Instagram an hour later, you’re not alone. Most of us have the best intentions to spend less time on social media or our phones in general, only to fall right back into the habit of doomscrolling while sitting on … [Read more…]
A breast cancer diagnosis brings many questions and fears. One of your first is likely, “what treatment will I need?” The short answer is: usually surgery + it depends. Your treatment should be personalized to you and your specific cancer. Read on for a review of factors your team will likely consider as they build … [Read more…]
In today’s world of AI-driven recruitment, keywords are more than just buzzwords – they are the foundation of a strong, search-friendly CV. If your resume isn’t speaking the language of the job description, it risks going unnoticed by the systems that recruiters rely on to shortlist candidates. Crazy, right? Here’s the good news: learning how … [Read more…]
When a customer is on the fence about a purchasing decision, particularly when it comes to high-touch SaaS products, a customer POC, or proof-of-concept, is necessary to get them over the line. I’ve personally overseen a few POCs over the years as Head of CS, so today I’ll show you some hard lessons we had … [Read more…]
Leading a customer success team means you’re always focused on ensuring clients have the support they need. Your team is proactive with onboarding, responsive to questions, and ready to solve problems. However, lately, you’re noticing a troubling trend: customer satisfaction isn’t climbing, and churn is on the rise. Why? Your customers are branching out, interacting … [Read more…]
According to Harvard Business Review, acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one, and in the cutthroat world of SaaS, customer loyalty isn’t just “nice to have”—it’s survival. Loyal customers renew subscriptions, advocate for your product, and drive expansion revenue. But how do you measure … [Read more…]