Impostor syndrome is more than just self-doubt. It’s a persistent feeling that you don’t deserve your success, that you’ve somehow “faked” your way into your role, and that one day someone will “find out.” In the fast-paced, high-stakes world of tech, where learning never stops and everyone seems to be a genius, impostor syndrome is … [Read more…]
Before we talk about customer escalations, let’s take a step back. Ask yourself: what customer service quality do you expect from those you do business with? Current customer service trends suggest expectations have changed dramatically over the past 5 years. According to Hubspot(1), 49% of consumers want their problems resolved on the first interaction, while … [Read more…]
Enterprise customers present some of the best opportunities to make a profit. But of course, the greater the reward, the more complicated things tend to get. After all, with enterprise customers, you’re not only dealing with a single client or a small group. You are probably dealing with an entire business – one comprised of … [Read more…]