Industry

How to Handle Impostor Syndrome in the Tech Industry

Impostor syndrome is more than just self-doubt. It’s a persistent feeling that you don’t deserve your success, that you’ve somehow “faked” your way into your role, and that one day someone will “find out.” In the fast-paced, high-stakes world of tech, where learning never stops and everyone seems to be a genius, impostor syndrome is … [Read more…]

Structuring Customer Success Bonuses: Insights from Industry Experts

A well-designed Customer Success bonus structure should drive proactive behaviors, encourage customer retention, and align with business growth goals. However, many companies struggle with finding the right balance. Should bonuses be tied to Net Revenue Retention (NRR) or Gross Revenue Retention (GRR)? Should they focus solely on individual performance, or should they be teamwide? How … [Read more…]