impact

Customer Success 2025: 3 Actionable Strategies to Impact Growth | Webinar

In this webinar, Irina Cismas, CMO of Custify, facilitated an engaging discussion with Sara Arreco, Head of CS at Antavo, Christopher Warren Gash, VP of CS at Sympa and Porter William, VP of Customer Success at BrightHire. The conversation delved into three pivotal strategies for driving customer success in 2025: customer journey mapping, digital CS … [Read more…]

How did Josephine Kibibi’s background in HR impact her performance in Customer Success | Mastering CS – Ep 27

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at Custify, discusses with Josephine Kibibi, Manager of Customer Success at Workpay Africa. Josephine shares more about her journey in CS, the challenges she overcame, and the strategies she implemented. What You’ll Learn: The importance of regular client … [Read more…]