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Escalated: How CS leaders tackle real customer crises | Webinar

In this webinar, Irina Cismas, Head of Marketing at Custify, sat down with Matt Woodward, VP of Client Success at Link Investment Management, and Miles Goldstein, Executive Member at the International LEAP Network, to explore a critical topic: tackling real customer escalations and crises head-on. Together, they discuss practical strategies for managing urgent customer issues, … [Read more…]

A real “mastermind”: Unpacking 13 of Taylor Swift’s “1989 (Taylor’s Model)” Easter eggs

On Aug. 9, 2023, Taylor Swift introduced the discharge date of her re-recorded album “1989 (Taylor’s Model)” in the course of the remaining present of the Eras Tour’s first U.S. leg. Many already noticed it coming. Taylor Swift’s followers are notorious for being Swifties by day and detectives by evening, diligently following the paths of … [Read more…]